Support

Install Riffwise from your invitation link in desktop Chrome on Mac, Windows, or Chromebook. Pin it from Chrome's Extensions menu, open Riffwise Settings, and choose Hosted Riffwise beta.

Create or sign in to your Riffwise account, confirm the newest email link, choose your writing defaults, and click Save settings. Mobile Chrome does not run extensions.

Open a reply or quote composer on X, Threads, or Bluesky. Right-click inside the composer and choose Write a reply or Create quote text. Review the draft, then choose Insert reply, Insert quote, or Copy.

Riffwise never clicks a platform's publish button. LinkedIn Reply and Quote are temporarily paused while a Chrome stability issue is investigated.

Open the email, start a reply, and right-click inside the message body. Riffwise uses that email as the primary source and opens the draft in a separate Riffwise window. Insert the draft, then send it yourself. Riffwise never sends email automatically.

Refresh the social-media tab and try the right-click action again. Video and media-heavy posts can hide source text from browser extensions. Open the original post directly when possible, or add a short instruction in Riffwise before generating again.

If the result still looks wrong, send a support case from Settings. Describe the site, what you clicked, and what you expected. Do not paste private conversation text unless it is necessary and you explicitly choose to share it.

Make sure Riffwise is enabled, refresh the destination tab, and try the right-click action again. Google Docs and some canvas-based or heavily customized editors may require Copy instead of direct insertion.

If the problem continues, open Settings → Support and include the browser, site, action, and visible error. Safe extension diagnostics are attached automatically; passwords and page contents are not.

Free accounts receive 40 successful generations per calendar month. One generation is one reply, quote, or rewrite draft.

Failed requests are refunded automatically, and sending feedback or opening a support case does not use your generation allowance.

Support cases include the description you write and a small allowlist of extension diagnostics. Riffwise does not attach the page URL, source conversation, or generated result unless a separate feature explicitly asks for your opt-in.

Never send passwords, access tokens, API keys, payment-card numbers, or private conversation text. To request account deletion, open Settings → Account and data → Request account deletion.

If this guide does not answer your question, sign in to Riffwise and open Settings → Support. Include one clear subject, what happened, what you expected, and the affected site. You can follow the case and reply in the same panel.

The public Help center does not list private tickets. During beta, the target support response time is two business days. For account-specific help, use the authenticated case panel instead of sending account details by ordinary email.